Privacy Policy

Introduction

golde oik is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia and other applicable regulations.

We understand that when you entrust us with personal information, especially regarding healthcare and living arrangements, you expect us to handle that information with care and respect. This policy outlines our practices and your rights regarding your personal data.

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].

Data We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you contact us, submit inquiry forms, or arrange residence at our facility. This may include your name, email address, phone number, and any information you choose to share about care needs or preferences. For residents, we collect additional information necessary to provide appropriate support and maintain a safe living environment.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This information helps us understand how people use our website and allows us to improve the user experience. We use cookies and similar technologies for this purpose, as detailed in our Cookie Policy.

Data Retention Periods

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information from inquiries is typically retained for 24 months unless you request earlier deletion. Resident information is maintained according to regulatory requirements and our operational needs.

How We Use Your Data

Service Delivery and Communication

We use your personal information primarily to provide the services you request. This includes responding to inquiries, arranging facility visits, processing residence applications, and delivering care and support to residents. We use contact information to communicate with you about these services and to provide updates as appropriate.

Legal Basis for Processing

We process personal data based on several legal grounds including consent (when you provide information voluntarily), contractual necessity (to fulfill our obligations to residents), legitimate interests (to improve our services and maintain facility operations), and legal compliance (to meet regulatory requirements in the senior care sector).

Third-Party Services

We may share limited personal information with service providers who assist with facility operations, such as transportation coordination, maintenance services, or website hosting. These third parties are contractually obligated to protect your information and use it only for the specific services they provide to us.

Marketing Communications

With your consent, we may send you information about our residence options and services. You can opt out of these communications at any time by contacting us or using the unsubscribe mechanism provided in our emails. We do not sell or rent personal information to third parties for their marketing purposes.

Data Protection and Security

Security Measures

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure HTTPS connections, and access to personal data is restricted to authorized personnel who need the information to perform their duties.

Data Storage and Access Controls

Personal data is stored in secure systems with access controls and regular monitoring. Staff members receive training on data protection practices and are bound by confidentiality obligations. We regularly review and update our security practices to address emerging threats and maintain the protection of your information.

Breach Notification

In the unlikely event of a data security breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law. We will take immediate steps to contain the breach and prevent further unauthorized access.

Your Rights and Choices

Under Malaysian data protection law and other applicable regulations, you have several rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format. You may also request that we transfer your data to another service provider where technically feasible.

Correction and Deletion

You can request corrections to inaccurate personal information or ask us to delete your data in certain circumstances. We will honor these requests unless we have a legal obligation to retain the information or another lawful basis for keeping it.

Objection and Restriction

You may object to certain types of data processing or request that we restrict how we use your information. We will respect these requests unless we have compelling legitimate grounds to continue processing that override your interests.

Withdrawal of Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before you withdrew consent.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before proceeding. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the relevant data protection authority.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and provide analytics data.

We use essential cookies necessary for website functionality, analytics cookies to understand site usage, and preference cookies to remember your settings. You can control cookie preferences through your browser settings or our Cookie Policy page, where you can manage your consent for different types of cookies.

For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information. Our residence facilities are intended for senior adults, and our website content is directed toward adult decision-makers.

Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. We are not responsible for the privacy practices or content of these external sites. When you leave our website, we encourage you to review the privacy policy of any site you visit, as they may collect and process your information differently than we do.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will update the "Last Updated" date at the top of this page. We may also notify you of material changes through email or a notice on our website.

Your continued use of our services after policy updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.